Your order received
What should I do when I receive my order?
Please inspect the package and the condition of the jewelry. If you notice any damage, discrepancies with your order, or signs of tampering, please take photos and contact us as soon as possible. Keep the packaging and avoid wearing the piece until you receive further instructions.
Do I lose my rights if I don't report the problem immediately?
No. Reporting on time helps us review what happened, but not reporting it immediately does not eliminate your legal rights.
How do I contact them?
WhatsApp: +57 310 311 7530
Email: info@lufinejewelry.com
Hours: Monday to Saturday, from 10:00 am to 6:00 pm.
LU JOYAS SAS · NIT 901.762.584-7
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