{"id":4817,"date":"2026-10-15T20:23:58","date_gmt":"2026-10-15T20:23:58","guid":{"rendered":"https:\/\/lufinejewelry.com\/?page_id=4817"},"modified":"2026-10-15T21:25:55","modified_gmt":"2026-10-15T21:25:55","slug":"returns-and-refunds","status":"publish","type":"page","link":"https:\/\/lufinejewelry.com\/en\/devoluciones-y-reembolsos\/","title":{"rendered":"Devoluciones y reembolsos\u200b"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"4817\" class=\"elementor elementor-4817\" data-elementor-post-type=\"page\">\n\t\t\t\t<div class=\"elementor-element elementor-element-63c64645 e-flex e-con-boxed lakit-col-width-auto-no e-container e-root-container elementor-top-section e-con e-parent\" data-id=\"63c64645\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-4d9c975b elementor-widget elementor-widget-heading\" data-id=\"4d9c975b\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h1 class=\"elementor-heading-title elementor-size-default\">Devoluciones y reembolsos<\/h1>\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-114176c8 e-flex e-con-boxed lakit-col-width-auto-no e-container e-root-container elementor-top-section e-con e-parent\" data-id=\"114176c8\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-4d082dc2 e-con-full e-flex lakit-col-width-auto-no e-container e-con e-child\" data-id=\"4d082dc2\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t<div class=\"elementor-element elementor-element-e13c05e e-con-full e-flex lakit-col-width-auto-no e-container e-con e-child\" data-id=\"e13c05e\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;,&quot;sticky_offset&quot;:150,&quot;sticky_parent&quot;:&quot;yes&quot;,&quot;sticky&quot;:&quot;top&quot;,&quot;sticky_on&quot;:[&quot;desktop&quot;,&quot;mobile_extra&quot;,&quot;tablet&quot;,&quot;laptop&quot;],&quot;sticky_effects_offset&quot;:0,&quot;sticky_anchor_link_offset&quot;:0}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-518663e elementor-widget elementor-widget-heading\" data-id=\"518663e\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<div class=\"elementor-heading-title elementor-size-default\">Contenido<\/div>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-5edb181 elementor-icon-list--layout-traditional elementor-list-item-link-full_width elementor-widget elementor-widget-icon-list\" data-id=\"5edb181\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"icon-list.default\">\n\t\t\t\t\t\t\t<ul class=\"elementor-icon-list-items\">\n\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item\">\n\t\t\t\t\t\t\t\t\t\t\t<a href=\"https:\/\/lufinejewelry.com\/faqs\/\">\n\n\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text\">Preguntas Generales<\/span>\n\t\t\t\t\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item\">\n\t\t\t\t\t\t\t\t\t\t\t<a href=\"https:\/\/lufinejewelry.com\/devoluciones-y-reembolsos\/\">\n\n\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text\">Devoluciones y reembolsos<\/span>\n\t\t\t\t\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item\">\n\t\t\t\t\t\t\t\t\t\t\t<a href=\"https:\/\/lufinejewelry.com\/envios-21\/\">\n\n\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text\">Envios Internacionales<\/span>\n\t\t\t\t\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item\">\n\t\t\t\t\t\t\t\t\t\t\t<a href=\"https:\/\/lufinejewelry.com\/cambios\/\">\n\n\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text\">Cambios<\/span>\n\t\t\t\t\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item\">\n\t\t\t\t\t\t\t\t\t\t\t<a href=\"https:\/\/lufinejewelry.com\/productos-con-condiciones-especiales\/\">\n\n\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text\">Productos con condiciones especiales<\/span>\n\t\t\t\t\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item\">\n\t\t\t\t\t\t\t\t\t\t\t<a href=\"https:\/\/lufinejewelry.com\/garantia\/\">\n\n\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text\">Garant\u00eda<\/span>\n\t\t\t\t\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item\">\n\t\t\t\t\t\t\t\t\t\t\t<a href=\"https:\/\/lufinejewelry.com\/como-hacer-una-solicitud\/\">\n\n\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text\">C\u00f3mo hacer una solicitud<\/span>\n\t\t\t\t\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item\">\n\t\t\t\t\t\t\t\t\t\t\t<a href=\"https:\/\/lufinejewelry.com\/recepcion-de-tu-pedido\/\">\n\n\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text\">Recepci\u00f3n de tu pedido<\/span>\n\t\t\t\t\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item\">\n\t\t\t\t\t\t\t\t\t\t\t<a href=\"https:\/\/lufinejewelry.com\/cuidado-de-tus-joyas\/\">\n\n\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text\">Cuidado de tus joyas<\/span>\n\t\t\t\t\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t<\/ul>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"lakit-ajax-searchform elementor-element elementor-element-1a804d5 elementor-widget lastudio-kit elementor-lakit-search\" data-id=\"1a804d5\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"lakit-search.default\">\n\t\t\t\t\t<div class=\"lakit-search\"><form role=\"search\" method=\"get\" class=\"lakit-search__form\" action=\"https:\/\/lufinejewelry.com\/en\/\">\n    \t<label class=\"lakit-search__label\">\n\t\t<input type=\"search\" class=\"lakit-search__field\" placeholder=\"Search &hellip;\" value=\"\" name=\"s\" \/>\n\t<\/label>\n\t\t<button type=\"submit\" class=\"lakit-search__submit main-color\"><span class=\"lakit-search__submit-icon lakit-blocks-icon\"><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"300\" height=\"300\" viewBox=\"0 0 300 300\" class=\"lakit-font-icon-svg\" data-icon-name=\"zoom-1\" data-icon-type=\"LaStudioIcons\"><path d=\"M288.181 261.781l-71.7-71.7a112.8 112.8 0 1 0-26.4 26.4l71.7 71.7 26.4-26.4zm-250.8-136.8a87.598 87.598 0 0 1 149.436-62.349 87.6 87.6 0 1 1-149.436 62.35z\" fill=\"currentColor\"\/><\/svg><\/span><\/button>\n\t\t<\/form><\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-27961779 e-con-full e-flex lakit-col-width-auto-no e-container e-con e-child\" data-id=\"27961779\" data-element_type=\"container\" data-e-type=\"container\" id=\"faq_contents\">\n\t\t\t\t<div class=\"elementor-element elementor-element-25810b2f elementor-widget elementor-widget-heading\" data-id=\"25810b2f\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">\u00bfPuedo devolver mi compra y recuperar mi dinero?<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-79d4fc6c elementor-widget__width-initial elementor-widget-divider--view-line elementor-widget elementor-widget-divider\" data-id=\"79d4fc6c\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"divider.default\">\n\t\t\t\t\t\t\t<div class=\"elementor-divider\">\n\t\t\t<span class=\"elementor-divider-separator\">\n\t\t\t\t\t\t<\/span>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-5a9fb760 elementor-widget elementor-widget-text-editor\" data-id=\"5a9fb760\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p>Si compraste por la p\u00e1gina web, WhatsApp u otro canal de venta a distancia, aplica el derecho de retracto cuando la ley lo permita. Tienes 5 d\u00edas h\u00e1biles desde la entrega para solicitarlo. La joya debe devolverse en las condiciones que exige la ley, con sus accesorios y elementos de presentaci\u00f3n cuando corresponda. El transporte lo asume el cliente en los casos previstos legalmente.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-177fed37 elementor-widget elementor-widget-heading\" data-id=\"177fed37\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">\u00bfEn cu\u00e1nto tiempo me devuelven el dinero?<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-1789e4e2 elementor-widget__width-initial elementor-widget-divider--view-line elementor-widget elementor-widget-divider\" data-id=\"1789e4e2\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"divider.default\">\n\t\t\t\t\t\t\t<div class=\"elementor-divider\">\n\t\t\t<span class=\"elementor-divider-separator\">\n\t\t\t\t\t\t<\/span>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-63a22dbc elementor-widget elementor-widget-text-editor\" data-id=\"63a22dbc\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p>Cuando el retracto procede, devolvemos la totalidad de lo pagado, sin descuentos ni retenciones, en un plazo m\u00e1ximo de 30 d\u00edas calendario desde que ejerces el derecho.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-45389118 elementor-widget elementor-widget-heading\" data-id=\"45389118\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">\u00bfHay productos que no tienen derecho de retracto?<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-5a7d1921 elementor-widget__width-initial elementor-widget-divider--view-line elementor-widget elementor-widget-divider\" data-id=\"5a7d1921\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"divider.default\">\n\t\t\t\t\t\t\t<div class=\"elementor-divider\">\n\t\t\t<span class=\"elementor-divider-separator\">\n\t\t\t\t\t\t<\/span>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-1c4ce309 elementor-widget elementor-widget-text-editor\" data-id=\"1c4ce309\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p>S\u00ed, los productos elaborados seg\u00fan tus especificaciones o claramente personalizados, cuando se cumplan los requisitos de ley. Que una joya sea de uso personal o que su precio var\u00ede con el mercado no excluye autom\u00e1ticamente el retracto.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-19c155b5 elementor-widget elementor-widget-heading\" data-id=\"19c155b5\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">\u00bfQu\u00e9 diferencia hay entre retracto, cambio y garant\u00eda?<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-669f0533 elementor-widget__width-initial elementor-widget-divider--view-line elementor-widget elementor-widget-divider\" data-id=\"669f0533\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"divider.default\">\n\t\t\t\t\t\t\t<div class=\"elementor-divider\">\n\t\t\t<span class=\"elementor-divider-separator\">\n\t\t\t\t\t\t<\/span>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-ea6bab7 elementor-widget elementor-widget-text-editor\" data-id=\"ea6bab7\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p>Son tres cosas distintas. El retracto es la devoluci\u00f3n del dinero por compra a distancia, el cambio es una opci\u00f3n comercial para elegir otra referencia, y la garant\u00eda cubre fallas de fabricaci\u00f3n o de material. Las condiciones de uno no limitan los derechos de los otros.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-707cc672 elementor-widget elementor-widget-heading\" data-id=\"707cc672\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">\u00bfPuedo cambiar mi joya por otra?<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-2101ce6f elementor-widget__width-initial elementor-widget-divider--view-line elementor-widget elementor-widget-divider\" data-id=\"2101ce6f\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"divider.default\">\n\t\t\t\t\t\t\t<div class=\"elementor-divider\">\n\t\t\t<span class=\"elementor-divider-separator\">\n\t\t\t\t\t\t<\/span>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-53472452 elementor-widget elementor-widget-text-editor\" data-id=\"53472452\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p>S\u00ed, dentro de los 15 d\u00edas calendario siguientes a la entrega. La pieza debe estar nueva, sin se\u00f1ales de uso ni alteraciones, y con sus accesorios y empaque. El cambio depende de la revisi\u00f3n del producto y de la disponibilidad de la referencia que quieres.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-226784d elementor-widget elementor-widget-heading\" data-id=\"226784d\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">\u00bfQu\u00e9 pasa si la nueva joya cuesta m\u00e1s o menos?<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-78193a92 elementor-widget__width-initial elementor-widget-divider--view-line elementor-widget elementor-widget-divider\" data-id=\"78193a92\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"divider.default\">\n\t\t\t\t\t\t\t<div class=\"elementor-divider\">\n\t\t\t<span class=\"elementor-divider-separator\">\n\t\t\t\t\t\t<\/span>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-75547c11 elementor-widget elementor-widget-text-editor\" data-id=\"75547c11\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p>Si cuesta m\u00e1s, pagas la diferencia. Si cuesta menos, la diferencia se gestiona con un mecanismo que acordamos contigo.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-53897427 elementor-widget elementor-widget-heading\" data-id=\"53897427\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">\u00bfQui\u00e9res recibir tu Lu Joyas en otro pa\u00eds?<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-24bc5833 elementor-widget__width-initial elementor-widget-divider--view-line elementor-widget elementor-widget-divider\" data-id=\"24bc5833\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"divider.default\">\n\t\t\t\t\t\t\t<div class=\"elementor-divider\">\n\t\t\t<span class=\"elementor-divider-separator\">\n\t\t\t\t\t\t<\/span>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-4c4ef129 elementor-widget elementor-widget-text-editor\" data-id=\"4c4ef129\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p><a href=\"https:\/\/api.whatsapp.com\/send\/?phone=573103117530&amp;text&amp;type=phone_number&amp;app_absent=0\">Escr\u00edbenos y te ayudaremos a coordinar tu env\u00edo internacional.<\/a><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>Devoluciones y reembolsos Contenido Preguntas Generales Devoluciones y reembolsos Envios Internacionales Cambios Productos con condiciones especiales Garant\u00eda C\u00f3mo hacer una solicitud Recepci\u00f3n de tu pedido Cuidado de tus joyas \u00bfPuedo devolver mi compra y recuperar mi dinero? Si compraste por la p\u00e1gina web, WhatsApp u otro canal de venta a distancia,&hellip;<\/p>","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-4817","page","type-page","status-publish","hentry"],"_hostinger_reach_plugin_has_subscription_block":false,"_hostinger_reach_plugin_is_elementor":false,"_links":{"self":[{"href":"https:\/\/lufinejewelry.com\/en\/wp-json\/wp\/v2\/pages\/4817","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/lufinejewelry.com\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/lufinejewelry.com\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/lufinejewelry.com\/en\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/lufinejewelry.com\/en\/wp-json\/wp\/v2\/comments?post=4817"}],"version-history":[{"count":29,"href":"https:\/\/lufinejewelry.com\/en\/wp-json\/wp\/v2\/pages\/4817\/revisions"}],"predecessor-version":[{"id":5022,"href":"https:\/\/lufinejewelry.com\/en\/wp-json\/wp\/v2\/pages\/4817\/revisions\/5022"}],"wp:attachment":[{"href":"https:\/\/lufinejewelry.com\/en\/wp-json\/wp\/v2\/media?parent=4817"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}